Connection Pointe Christian Church

Tech Support FAQs

If you’re currently experiencing any technical issues with Connection Pointe Livestream, check out the frequently asked questions (FAQs) below for some basic troubleshooting tips. We’re here to help!

 

What should my first response be to any technical issue?

Three first steps to resolve any technical issues are: 1. Refresh the page, 2. Double-check your internet connection, and 3. Try using a different web browser. Nine times out of ten, one of those steps will do the trick!

What does “refresh the page” mean and how do I “refresh” a page?

To “refresh” a web page simply means to load the page again. You can do this by clicking the round arrow symbol at the top of your screen.

How fast should my Internet connection be to watch the livestream?

You should have at least a download speed of 10mbps or faster to watch without error. You can check your Internet speed by using this free service.

How do I download a different web browser?

Click one of these links and follow the accompanying directions to download Chrome and Firefox.

Still needing assistance?

Please let us know if you are still experiencing issues by filling out the form below. We will review the issues and try to resolve it as quickly as we can.

 Tech Support